Frequently Asked Questions
You can reach us by email at: email@example.com or you can always give us a call at: +1 (855) 449-2193, our office hours are 9:00AM - 5:30PM Pacific Standard Time.
It's mainly and office and warehouse but yes you are able to pick up any equipment from us during our hours of operation, we are located at 103 - 1772 Broadway Street, V3C 2M8, Port Coquitlam, BC
Our fulfillment time typically take 1-2 days once we receive an order before shipping, high volume and various delays can effect these times. Your shipping charges are calculated at checkout before your payment method is selected so you will know exactly what your shipping charge will be. Shipping charges are based on relative location to our warehouse and can vary greatly, you can always contact our support email if you would like us the check the shipping rates for your postal/zip code.
Currently we accept Visa, MasterCard, American Express, Discover, Paypal, and Sezzle.
We can ship to any country that our main carrier (FedEx) allows us to. You can always contact our support team to confirm if your country is available to be shipped to.
It can take our warehouse 1-2 days to process and fulfill your order. You will receive an email confirming you order has shipped along with a tracking number once your order has been processed, it can still take up to 2 days from when you receive your shipping confirmation so you can always contact our support if you notice your order has been waiting to ship for a longer than expected.
Our items on Back-Order will be shipped out as soon as the new stock arrives at our warehouse. Each Back-Order is unique in it's reasons for delay and time-frame of arrival so please contact our support team to find out when your Back-Order will arrive.
If your package has been delivered but is missing specific items please take photos of your order and send them along with your concerns to our support email so we can fully understand the situation and do our best to help.
Contact us through email or our phone number immediately if you need to edit or cancel your order. If your order has already been shipped please defer to our return policy.
Your credit card will be charge at the time of purchase.
Refund credit can take up to 7-10 business days to be visible on your account. If you don't see the deposit after that time period please contact us so we can provide you with the necessary documentation to bring this issue up with you bank.
Canadian customers will have to pay GST/HST associated with the province indicated on shipping address during checkout. American customers only have to pay sales tax if you are located in the same state as our warehouse.